How can I return an unwanted item?

If you wish to return an unwanted item to us under our 45-day return policy, simply let us know by using our contact form.  Please note that the 45-Day return policy applies to unwanted products, faulty items come under the 30-Day return policy period.

• Head to our contact us form
• Select the 'Return an unwanted item (within 45 days)' option.
• In the 'Your Message' field, let us know the item or items you wish to return, the reason for the return, and whether you want a refund or a credit. 

On receipt of your message, we will add details of your request on our system and we will email you instructions on how to return the item to us.

We strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. If it is a large item, we can organise a collection for a fee of £10.


The item must be complete and in the same condition in which you received it:

• If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging
• You haven't used the item (items are not sold on a trial basis)
• The item contains no personal data and hasn't been registered to a user
• Used items must not have any additional signs of use or damage.

Some items are excluded from our 45-day return policy, please refer to our terms and conditions.