Support for faulty items

We have found that many problems can be overcome by simply referring to the 'troubleshooting' section of your manual. If the goods still seem to be faulty please refer to our help section: https://www.wexphotovideo.com/help/returns/#faulty

If the fault occurs within the first 30 days you will always have the choice of either a replacement or a refund. If you have had your item less than 30 days please get in touch with Wex.

After this time, please check here for how to get the issue resolved; https://www.wexphotovideo.com/help/returns/#faulty

If the fault has occurred within the first six months after delivery, but after the first 30 days, you can request a repair or replacement of the faulty goods. However, we reserve the right to choose a solution when the choice of the customer is disproportionate or impossible to fulfill. In the majority of cases, it is likely that we will elect to send an item for repair in the first instance. If the repair is unsuccessful, you can then claim a replacement or a full refund.  Alternatively, we will seek to agree on a price reduction with you if you wish to keep the product.

After six months, where you can demonstrate that the fault was present at the point of original sale, you can still request a repair or replacement and we will deal with this request in the same way as set out above.

For full details on our returns policy please see our Terms and Conditions.